Returns policy

About Us 
The team at Gracelands Garden committed to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Gracelands Garden
443 Fishponds Road, Fishponds, Bristol, BS163AP.
Phone: 07508649863
Email: info@gracelands.garden

We’re more than happy to offer any advice that you require but we’re not garden designers and so all we can really help with is getting the right plants for the right situation. Email us with pictures if you like and we’ll see what we can do to help.

Making A Purchase 
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy to the shopping cart. When you have finished your shopping, click on ‘Checkout’ and you will be asked for a few details that we will need to be able to complete the order.

Please ensure you have provided your full and correct address and post code. Unfortunately we cannot take responsibility for parcels that have been sent to incorrect postcodes or incomplete addresses. Please ensure that the information you provide us with is completely accurate.

We use various terms in our plant descriptions and below is brief clarification of their meaning.

Plant size will give you an indication of the ultimate size of the plant at maturity.

Pot size describes the size of pot that the plant will be supplied in.

Shipping And Handling 
The charge is £4.99, for anywhere in the UK to a line somewhere north of Edinburgh, north of here, plus the Scottish Highlands & Islands, the Isle of Man & Northern Ireland the carriage has a £6 supplement. Shipping is currently under review so please refer back here is there appears to be any change. We only ship within the UK.

If you have one of the following post codes the £6 delivery surcharge WILL unfortunately apply.

SCOTTISH HIGHLANDS – AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50.

SCOTTISH ISLANDS – HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

NORTHERN IRELAND – All post codes

ISLE OF MAN – All post codes

SCILLY ISLES £24

To Ireland (Eire) and Channel Islands the cost is £24

Delivery Schedule 
Currently we post out twice a week and it will take 3-4 days to arrive, this means that if the timing is wrong then it may take 8 days, but plants are for life so what’s the rush. If you really, really need it sooner then please get in touch and I’m sure we can work something out.

Unfortunately we cannot take responsibility for parcels that have been sent to incorrect postcodes or incomplete addresses. Please ensure that the information you provide us with is completely accurate.

Also, please be aware that there are days when it is not a good idea to send plants in the back of a delivery van as it would be too hot or too cold for them. We care a great deal about our plants and would rather delay sending them to ensure that they reach you in the best possible condition. We hope you share our feelings on this.

Back Orders 
Back orders are sometimes needed due to some plants only being available at certain times of year.
Guarantee 
Our plants are guaranteed for 12 months from the date of purchase. A photograph is always very helpful in identifying any problem. We will do our very best to offer advice and if need be, refund or replace an item. However, please do ensure that you follow the plant guidelines sent out with the order and do your part in protecting plants from rampaging slugs and snails, football games and playful dogs and cats!

 

Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

We take the best possible care to ensure that the right plants reach you in tip top condition. We are confident that your order will reach you in great condition. However, if for any reason you are concerned about any the plants you have received please contact us by email on info@gracelands.garden.

Please do bear in mind the time of year and the type of plant you have purchased. All herbaceous perennials and deciduous ferns will go through some period of dormancy (not just Winter dormancy), and we will have checked that the plant is in good shape before its leaves the nursery. This may also mean that at certain times of the year stems may have been reduced so that the plant can be packed safely or as part of our routine nursery husbandry. If you are concerned that your order has sustained damage in transit please contact us within 24 hours of taking delivery of your parcel.

If you refuse delivery of an order we reserve the right to refund 10% of the order value as a restocking charge as well as the shipping charge.